Frequently Asked Questions
Welcome to the Tempt Vape FAQ. Here you’ll find quick answers about ordering, products, payments, shipping, returns, and age verification.
If you don’t find the information you’re looking for, our support team is available at Info@temptvape.com.
Getting Started
Tempt Vape is an online retailer offering a selection of vaping devices, pods, e-liquids, and related accessories to customers who meet the applicable legal age requirements.
Our products are intended exclusively for adults who are legally permitted to purchase vaping products in their location. Customers must meet the applicable minimum age requirement before purchasing.
Browse the products available on our website, select the desired item and quantity, add it to your cart, and proceed through checkout. You may be required to complete age verification before your order can be processed.
Products
Product availability is shown directly on each product page. Because inventory changes regularly, an item may become unavailable after you have viewed it.
Yes, you can add multiple eligible products to your shopping cart and complete them as a single order, subject to product and shipping restrictions.
Availability depends on current inventory, supplier availability, and applicable regulations. Some products may also be temporarily unavailable while new stock is being received.
Yes. If you have a question about a product’s specifications or features, contact our support team before placing your order and we’ll do our best to provide the available product information.
Checkout & Payments
Because vaping products are age-restricted, Tempt Vape may need to verify your age and identity before approving an order for shipment.
If you need to cancel an order, contact us as quickly as possible. We can only guarantee cancellation if the order has not already entered processing or shipment.
An order may be cancelled because of unsuccessful age verification, shipping restrictions, product availability, payment issues, inaccurate information, or other circumstances that prevent us from legally or safely fulfilling the order.
Shipping
Orders are normally prepared within 1–3 business days. Processing may take longer during holidays, promotional periods, or unusually high order volumes.
You’ll receive a shipping confirmation email once your package has been handed to the carrier. The email will include tracking information when available.
Carrier tracking may take up to 48 hours to begin displaying updates after shipment. If there is still no movement after that period, contact us so we can help review the shipment.
If adult signature or age verification is required, the person receiving the package must meet the applicable age requirement and may need to present valid government-issued identification.
The carrier may make additional delivery attempts. If the package cannot be delivered after the carrier’s attempts, it may be returned to us.
Returns & Refunds
Some unused and unopened eligible products may qualify for a return within the applicable return period. Certain vaping products cannot be returned for health, safety, and regulatory reasons.
Contact us within 48 hours of delivery and provide your order number along with clear photos or videos showing the damage. We’ll review the issue and determine the appropriate resolution.
Please contact us as soon as you notice the issue. Include your order number and photos of the product received so our team can investigate and assist you.
Once an approved return has been received and inspected, refunds are generally processed within 5 business days. Your bank or payment provider may require additional time to display the funds.
Age Verification
Vaping products are age-restricted. Tempt Vape uses age verification procedures to help prevent underage purchases and comply with applicable laws.
If your information cannot be automatically confirmed, you may be asked to complete an additional verification step, which can include submitting a valid government-issued ID.
No. The information provided during checkout must belong to the person placing the order. Using another person’s information or attempting to bypass verification may result in the order being cancelled.
Depending on the applicable delivery requirements, an adult recipient may need to provide valid identification and confirm that they meet the required legal age.
Account & Support
Account requirements may vary depending on the checkout process. If you create an account, make sure the information associated with it is accurate and up to date.
Use the password recovery option on the website to reset your password. If you’re still unable to access your account, contact our support team.
For questions about products, orders, shipping, returns, or verification, email us at:
We’ll review your request and respond as soon as possible.
Important Information
Can Tempt Vape ship everywhere in the United States?
No. Shipping availability depends on federal, state, and local laws. Certain locations may be excluded from delivery, and orders to restricted locations may be cancelled.
Where can I find your store policies?
You can review our individual policies for more detailed information:
- Shipping Policy — Information about processing, delivery, tracking, and shipping restrictions
- Return & Refund Policy — Information about eligible returns, damaged products, and refunds
- Age Verification Policy — Details about age and identity verification
- Privacy Policy — Information about how customer data is handled
- Terms & Conditions — General rules governing use of the website and purchases
Still have a question?
We’re happy to help.
Tempt Vape
Email: Info@temptvape.com
Website: www.temptvape.com